Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)

Withdrawal Instruction

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

• on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided you ordered one or more goods as part of a single order and they are delivered uniformly;
• on which you or a third party named by you, who is not the carrier, has taken possession of the last item, if you ordered multiple goods as part of a single order and they are delivered separately.

To exercise your right of withdrawal, you must inform us (REFRESH Internet GmbH, Garnisonsring 25, 57072 Siegen, Phone: +49 271 3388230, Email: service@kavelio.shop) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

You can also complete and submit the model withdrawal form or another clear statement electronically on our website (www.kavelio.shop). If you use this option, we will promptly (e.g., by email) send you confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund you all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day we receive your withdrawal notification. For this refund, we will use the same payment method you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund.

We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than 14 days from the day you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the 14-day period expires.

We bear the costs of returning the goods.

You are only liable for any loss in value of the goods if this loss is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.

Exclusion and Expiry Reasons

The right of withdrawal does not apply to contracts

• for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
• for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
• for the delivery of alcoholic beverages whose price was agreed upon at the time of contract conclusion but can only be delivered at least 30 days after contract conclusion and whose current value depends on market fluctuations beyond the entrepreneur’s control;
• for the delivery of newspapers, magazines, or illustrated magazines except for subscription contracts.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery;
• for the delivery of goods that have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To REFRESH Internet GmbH, Garnisonsring 25, 57072 Siegen, Email address: service@kavelio.shop :

- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.