The kavalio Warranty starts from the date of invoicing of the purchased product (i.e., from the date of the purchase receipt) and ends after a period of three years (36 months). The warranty is non-transferable. Statutory warranty claims remain unaffected. The warranty applies only to new goods and not to demonstration or used items. In the event of a warranty claim, we offer you free repair, exchange, or equivalent replacement. However, signs of wear and tear are excluded (especially for parts that regularly wear out, such as clothing, light bulbs, batteries, etc., see point 1).

Every customer can purchase the kavalio Warranty regardless of their place of residence or business when buying in the online shop. If a product has defects, you can always contact us within the scope of the statutory warranty, regardless of whether you make use of the warranty or not.

Warranty provider: REFRESH Internet GmbH

1. New products and their components that become defective within 3 years of the purchase date due to manufacturing or material defects will be replaced at our discretion with a functional replacement product or repaired free of charge. For wear parts (e.g., batteries, accumulators, light bulbs, etc.), the warranty applies for a period of 6 months from the purchase date.

In case of a warranty claim, please contact our Customer Happiness Team with a detailed description of the defect and the purchase receipt:

For customers in Germany and other specified countries:
REFRESH Internet GmbH

https://kavelio.shop/kontakt

Your statutory warranty claims remain valid regardless of the warranty.

1. This warranty is void if the defect was caused by improper handling, incorrect installation, or failure to follow the operating instructions/manual.
2. If a repair or exchange is not possible for economic or other reasons, we will refund the purchase price. The decision on the impossibility of repair or exchange for these reasons lies solely with REFRESH Internet GmbH. By refunding the purchase price, we have fulfilled our contractual obligations.
3. In the case of an exchange or repair, the warranty period does not restart.
4. The purchase receipt with the purchase date serves as proof of warranty. The warranty is only valid for the original buyer and cannot be transferred.
5. If REFRESH Internet GmbH exchanges a product or refunds the purchase price under the warranty, it is hereby agreed that ownership of the returned or credited goods passes to REFRESH Internet GmbH upon receipt by us or delivery of the replacement product or refund of the purchase price.

As of 19.11.2024