Returns & Complaints
Returns are of course possible at kavalio – but they also mean extra effort for the environment, logistics, and resources.
If we take a moment to look together, some returns can be avoided. Here’s what that specifically means:
More ways, more effort
Additional transports mean more emissions and energy consumption.
More handcraftsmanship
Every return must be checked, sorted, and refurbished.
Not everything stays in the cycle
Some items cannot be resold.
Request
return
Before you decide, a quick check might be worthwhile:
- Does the item not fit as expected? Sometimes a second look or a different use in the stable, during training, or in everyday life helps.
- Are you (still) not convinced by the item? Maybe it fits better in another context or can be put to good use among friends.
- Unsure about Size, use, or combination? Our team knows the products from everyday equestrian life and is happy to help you.
Complaint
report
Is there a real defect – or is there another solution? Many complaints can be resolved quickly without having to return the item. Feel free to contact us – we’ll look together at what makes the most sense.
Note: If you received a defective item, please report this item within 48 hours of receipt through our returns portal.
Sometimes a quick exchange helps more than a return
Our Customer Happiness team is happy to help you with fit, usage, or alternatives – practical and honest. This way, unnecessary trips can be avoided while finding great solutions for you and your horse.
